Blog

Reduce IT Spending… Approach Rationalization The Right Way

Posted on

AUTHORED BY Frank T. avignone, IV Transformation executive @ GUIDEIT Meaningful Use, Health Information Exchange, and Predictive Analytics are a few phrases that keep hospital CFOs awake at night. As the hospital market prepares for another shift in reimbursement, including a 1.3% cut in reimbursement for 2015 Medicare and an additional 75% cut in DSH payments by […]

Blog

Service Desk Selection: 3 Checkpoints

Posted on

AUTHORED BY SCOTT TEEL, MANAGED SERVICES EXECUTIVE @ GUIDEIT Today’s Service Desk continues to evolve with the technology that it supports for the individual end user community. Granted, it begins with a single seat and phone. From phone calls to email, to self-service customer web portals, chat, and social media…the ways in which we engage help […]

Blog

Balancing Creativity and Efficiency in IT Service Management (ITSM) Environments: 3 Best Practices

Posted on

AUTHORED BY Scott teel, Managed services EXECUTIVE @ GUIDEIT Although many IT service managers enjoy the thrill of a good chase (identifying the problem, developing possible solutions, and then testing those theories) leveraging such creativity of those outside-the-box thinkers can be a challenge.  Most engineers and administrators base their problem solving on their own set of […]

Blog

Fedora 20: Firefox Reports Flash as Vulnerable

Posted on

This problem starts with Firefox reporting that your flash-plugin is out of date.  This report looks like this and disables all-flash. After this, we will take a look Mozilla’s Plugin Check to see what it thinks is going on. Now here we can see that version 11.2.202.440 is vulnerable.  We will then check about:plugins to […]