One of the largest global business travel providers wanted to enhance their overall security program. We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.
A business wanted to create a stronger bond with its employees by improving collaboration and creating a work environment that was not tied to a physical office. The business deployed a technology infrastructure that supported secure anytime, anywhere access and provided the social tools necessary for their staff to stay connected while working in separate […]
A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings. We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by […]
A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients. We enabled EHR and business system connectivity between the network’s participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational […]
A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive. We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data […]
A rapidly growing business had assembled a cost-effective suite of cloud-based corporate systems, but the lack of integration and reliance on spreadsheets slowed the pace of business. We integrated data from more than 10 systems, applied business logic and provided leadership with real-time, anywhere access to critical information. We helped them reduce back office process […]
A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth. The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics. We helped them to design, implement and manage a U.S.-based service desk. This new […]
A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources. We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health […]
An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics. We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency. We provided a 28% savings on IT support spend while improving the overall level of service.