Increase Operational Efficiency and Productivity by Leveraging Existing Technology Investments

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A national healthcare IT company, servicing more than 40% of the nation's hospital-based EDs, freestanding emergency centers and urgent care centers, chose GuideIT to support their customers utilizing their current application suite of solutions. GuideIT was their vendor-of-choice due to the successes realized in the prior two years of GuideIT supporting their internal IT environment, and greatly surpassing previous results when they were actually utilizing their own internal IT staff.

Results 

  • Provided a 28% savings on IT support spend
  • Eliminated ticket backlog
  • Stabilized IT infrastructure to ensure better uptime, resulting in increased productivity