Press Releases

Growing Post-Acute Care Organization Partners with GuideIT to Help Redefine IT Environment

May 9, 2017 – Plano, TX – GuideIT, a market leader in redefining the delivery of information technology, today announced it has signed a partnership agreement with Senior Care Centers, a post-acute health and rehabilitation organization with more than 100 locations spanning across Texas and Louisiana that provide skilled nursing, assisted living and memory care services.

Senior Care Centers selected GuideIT to design and implement an enterprise-wide, best-in-class ITIL (Information Technology Infrastructure Technology) Service Desk solution to enhance workflow functionality, achieve targeted operating improvements, and deliver significant cost reductions. The positive business impact reaches throughout clinical, financial, operational and regulatory compliance disciplines.

“Our operational goal is to provide improved services to our caregivers in the field who focus on patient and resident care. Our IT team needed the reporting and analytics and to illustrate overall business improvement across the company.  Our transition and operational plan has already yielded significant improvement,” said John Ragsdale, CIO at Senior Care.

“We had a positive working relationship with John from prior engagements at previous companies. So it was great to hear from him as he explored how he could improve the efficiency and level of support for his current service desk solution,” said Chuck Lyles, CEO at GuideIT. Lyles added, “We look forward to working with John and this premier organization to deliver tangible results while continuing to grow in our relationship.”

GuideIT has created a unique story and formidable performance record in redefining service desk support services including design, implementation, and best practice management. Customers report back results including: better end-user satisfaction, reduced cost, more transparency, and measurable improvement in overall business performance.


Senior Care Centers believes every patient and resident should be treated with the dignity and respect they deserve while receiving the clinical care that meets their needs. We are committed to providing patients with compassionate care throughout their stay. With over 100 locations across Texas and Louisiana, Senior Care Centers offers a range of skilled nursing services including: short-term rehabilitation, long-term care, assisted living and independent living. The heart of nursing care is here.


While technology is critical for every business, it’s also complex and ever changing, often making it difficult to manage.  Because of this complexity, many business leaders find themselves in need of advisors they can trust… people who can guide them through getting the most out of technology, relative to their business priorities and the results they seek. That’s why people put their trust in us.

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