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Increase Service Desk Efficiency and Customer Satisfaction

A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth.  The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics.  We helped them to design, implement and manage a U.S.-based service desk.
This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk’s satisfaction rating and providing a platform to support future growth.

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