A diversified investment firm was experiencing IT perception issues because their services were not presented in a manner that business leaders could quantify and evaluate. Building upon the tactical service management processes and system in place, we developed and documented more than 80 service categories and created a business-oriented service catalog used to communicate business value, govern the provisioning of services, and increase perception of the value created by IT.
Leveraging Service Management Best Practices to Strengthen IT’s Perceived Value
