Deana Eiland

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Deana Eiland

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Deana has more than 25 years in the IT Services industry with a focus and key successes in driving operational efficiencies through large transformational programs.  Her progressive experience includes more than 3 years with GuideIT as a senior leader responsible for delivering transformation programs and driving new business; 15 years with Perot Systems and Dell, leading various global delivery functions within its Infrastructure Services division as well as leading operational improvement teams and developing new service solutions. Deana led the Dell Infrastructure Services Operations organization responsible for enabling, measuring, and improving operations across more than 90 supported Dell/Perot Systems Services accounts worldwide. Notable results included process improvements resulting in a 47 percent year-over-year reduction in high severity incidents across 90 infrastructure outsourcing accounts; achievement of ISO20000 certification in a record five months; and an overall reduction in operations support costs by 10 percent. Additionally, her early career included 10 years with Fidelity Investments, where she performed technical and project/program management roles within its Systems Company. 

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