With GuideIT Service Management, you realize greater IT efficiency, improve service delivery and create a better IT experience through the design, delivery, maintenance, management and optimization of IT equipment, application, processes and services.
Leveraging ITIL standards, we set the foundation for stronger IT performance by developing standard processes, performance metrics, documentation, a knowledge base and service catalog.
ON AN ONGOING BASIS, WE:
Ensure adherence to define standards
Measure service quality and efficiency
Leverage automation to streamline processes
Provide comprehensive reporting
Drive continual improvement
How We Do It
Establish a mandate for process standardization and defined processes as a way to drive greater IT effectiveness
Document business requirements and services provided by IT
Leverage service definitions to create workflows, performance metrics and reporting structure
The ITSM tool, converting requirements to system-controlled workflows and conduct comprehensive training
Systemically analyze performance to achieve continuous service improvement