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With GuideIT Service Management, you realize greater IT efficiency, improve service delivery and create a better IT experience through the design, delivery, maintenance, management and optimization of IT equipment, application, processes and services.

Service Management

Leveraging ITIL standards, we set the foundation for stronger IT performance by developing standard processes, performance metrics, documentation, a knowledge base and service catalog.

ON AN ONGOING BASIS, WE:

Ensure adherence to define standards

Measure service quality and efficiency

Leverage automation to streamline processes

Provide comprehensive reporting

Drive continual improvement

How We Do It

COMMIT

Establish a mandate for process standardization and defined processes as a way to drive greater IT effectiveness

DEFINE

Document business requirements and services provided by IT

DESIGN

Leverage service definitions to create workflows, performance metrics and reporting structure

DEPLOY

The ITSM tool, converting requirements to system-controlled workflows and conduct comprehensive training

IMPROVE

Systemically analyze performance to achieve continuous service improvement