GuideIT Service Desk solutions provide technical and clinical support to create an exceptional end-user experience. We meet your performance metrics while delivering a variable, optimized cost structure.
In an IT-centric world, providing end users with exceptional, cost-effective support strengthens productivity, increases application use, and enhances the overall IT experience. GuideIT services desk solutions, which encompass technical and clinical support, enables you to create an exceptional end user experience and gain accountability to meeting performance metrics while achieving a variable optimized cost structure.
Technical Service Desk
We work with you to understand your targeted business outcomes and design a solution that supports those goals.
We deploy experienced agents to rapidly resolve issues, support increased user productivity and create an exceptional end-user experience.
We utilize a multifaceted platform that drives quality and efficiency while providing a configurable path to deploying progressive solutions.
We create a repository of operational knowledge to facilitate support and manage complex technology.
We utilize reporting capabilities to create actionable intelligence and address the causes of issues that create end-user incidents.
Exceptional End User Experience
Efficient, Scalable Cost Structure
Stronger Operational Metrics
Actionable Insights to Optimize IT Workflow
Clinical Service Desk
We perform the functions necessary to drive system adoption.
Provide Ongoing Support
We serve as a single point of contact that creates an exceptional clinician experience.
Support Evolving Requirements
We become an integral, scalable part of your business to facilitate future EHR-centric change.
Increase Clinician Satisfaction
Gain an Optimized Clinical Service Desk
Drive EHR Adoption
Realize Expected EHR Benefits
Allocate More Time to Patient Care
Reduce Implementation Risk