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Reduce IT Spending… Approach Rationalization The Right Way

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AUTHORED BY Frank T. avignone, IV Transformation executive @ GUIDEIT Meaningful Use, Health Information Exchange, and Predictive Analytics are a few phrases that keep hospital CFOs awake at night. As the hospital market prepares for another shift in reimbursement, including a 1.3% cut in reimbursement for 2015 Medicare and an additional 75% cut in DSH payments by […]

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Service Desk Selection: 3 Checkpoints

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AUTHORED BY SCOTT TEEL, MANAGED SERVICES EXECUTIVE @ GUIDEIT Today’s Service Desk continues to evolve with the technology that it supports for the individual end user community. Granted, it begins with a single seat and phone. From phone calls to email, to self-service customer web portals, chat, and social media…the ways in which we engage help […]

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Balancing Creativity and Efficiency in IT Service Management (ITSM) Environments: 3 Best Practices

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AUTHORED BY Scott teel, Managed services EXECUTIVE @ GUIDEIT Although many IT service managers enjoy the thrill of a good chase (identifying the problem, developing possible solutions, and then testing those theories) leveraging such creativity of those outside-the-box thinkers can be a challenge.  Most engineers and administrators base their problem solving on their own set of […]

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Physicians, Clinicians: Thank You

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Authored by Mark Johnson, VP Managed Services @ GuideIT For anyone who has spent the bulk of their career in healthcare IT, a venture into an in/out-patient setting for one’s own health is always an interesting experience.  Throughout the process you can’t help but say – “it’s 2015 and we’re still doing this?”  For me […]