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Leading Museum and Educational Institution Extends IT Services Relationship with GuideIT

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August 2, 2018 – Plano, TX – GuideIT today announced that it signed a three-year contract extension to provide IT managed services to a leading museum and educational institution. The museum engaged GuideIT three years ago for data center migration and IT support services.  Since then, the two organizations have worked together to introduce new […]

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TOP SECRET: Passwords are Like Toothbrushes

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Passwords are a perennial security topic. They are half the combination to unlocking everything from our gadgets, social media to your bank account. Why do we resist longer, more complex passwords when that is the most effective way to thwart password hackers? Many of us have corporate accounts. Some of those are forced to use long, complex, non-repeating […]

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The IT Crossroads for Medium-sized Enterprises

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Growth is a wonderful thing.  Growth brings new markets, new opportunities, and rewards for stakeholders in the business.  But with all the excitement growth brings, there’s a reason that you often hear the term “growing pains” creeping into conversations, public or private, among leaders in vibrant medium-sized businesses. One part of the business that often […]

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Reduce IT Spending… Approach Rationalization The Right Way

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AUTHORED BY Frank T. avignone, IV Transformation executive @ GUIDEIT Meaningful Use, Health Information Exchange, and Predictive Analytics are a few phrases that keep hospital CFOs awake at night. As the hospital market prepares for another shift in reimbursement, including a 1.3% cut in reimbursement for 2015 Medicare and an additional 75% cut in DSH payments by […]

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Service Desk Selection: 3 Checkpoints

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AUTHORED BY SCOTT TEEL, MANAGED SERVICES EXECUTIVE @ GUIDEIT Today’s Service Desk continues to evolve with the technology that it supports for the individual end user community. Granted, it begins with a single seat and phone. From phone calls to email, to self-service customer web portals, chat, and social media…the ways in which we engage help […]

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Balancing Creativity and Efficiency in IT Service Management (ITSM) Environments: 3 Best Practices

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AUTHORED BY Scott teel, Managed services EXECUTIVE @ GUIDEIT Although many IT service managers enjoy the thrill of a good chase (identifying the problem, developing possible solutions, and then testing those theories) leveraging such creativity of those outside-the-box thinkers can be a challenge.  Most engineers and administrators base their problem solving on their own set of […]