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Adaptability. Essential to Success

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AUTHORED BY JOHN LYON, CHIEF OF FINANCE @ GUIDEIT A common trait of reaping success is adaptability.  A multitude of challenging, unfamiliar situations inevitably occur throughout life. Both an individual and an organization must be open and adaptable to change when working through these types of situations to experience success.  To effectively serve our customers with the […]

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Patients Demand Technology

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AUTHORED BY WENDY DURRE, CUSTOMER EXECUTIVE @ GUIDEIT What would you think if you walked into a physician’s office and they actually wrote down your appointment in an old-fashioned paper appointment book? Recently my mother called me to say she left a physician’s office because of this very thing.  Although she is in her 70’s […]

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The Touchy-Feely Side of IT

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AUTHORED BY WENDY DURRE, CUSTOMER EXECUTIVE @ Guideit What do you think when you hear the “touchy-feely” side of IT?  Am I referring to a new, softer keyboard, something that works completely in Emoji’s?  Try again!  Believe it or not, TECHNOLOGY impacts our life not only in a practical way, but in an emotional way. What […]

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Balancing Creativity and Efficiency in IT Service Management (ITSM) Environments: 3 Best Practices

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AUTHORED BY Scott teel, Managed services EXECUTIVE @ GUIDEIT Although many IT service managers enjoy the thrill of a good chase (identifying the problem, developing possible solutions, and then testing those theories) leveraging such creativity of those outside-the-box thinkers can be a challenge.  Most engineers and administrators base their problem solving on their own set of […]