Realize Business Value from Technology Investments

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 A company experiencing rapid growth in managing urgent care clinics expanded their business by acquiring 15 urgent care facilities across the country over a three-year period. Each of the urgent care clinics operated disparate IT environments and many of them lacked an EMR solution. The company wanted to standardize certain business functions to focus on improving the overall business value of their IT investments as it transitioned from a holding company to an operating company model that would help improve operations, reduce costs, and increase revenues. Additionally, the company needed an IT advisor that could help select and implement the best EMR for its clinics and providers.

Results

  •  Reduced Average Abandon Rate to less than 5%
  •  Increased physician efficiency by more than 30% through workflow optimization within their current EMR
  •  Lowered Average Speed to Answer to less than 15 seconds
  •  Developed an actionable roadmap to remediate 22 identified compliance issues to enhance HIPAA compliance
  •  Achieved greater than 99% reliability and predictability for maximized IT operational effectiveness
  •  Achieved 100% Customer Satisfaction (CSAT) results
  •  Automated daily, weekly and monthly service delivery reports of tickets and Continued Service Improvement (CSI)