A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients. We enabled EHR and business system connectivity between the network’s participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational […]
A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources. We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health […]
A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth. The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics. We helped them to design, implement and manage a U.S.-based service desk. This new […]
An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics. We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency. We provided a 28% savings on IT support spend while improving the overall level of service.
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk. Despite a greater scope of service, a cost savings of approximately 15% was realized.
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer’s revenue. We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted […]
A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment. We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.
A leading medical equipment supplier was experiencing consistent IT cost increases. We performed an enterprise assessment, which lead to a GuideIT-led IT transformative program. We reduced IT spend by 16% while increasing the group’s effectiveness.