Service Desk

Technology knows no geographic boundaries, so why should your support. The GuideIT 24x7 service desk was built on ITIL processes that allow the customer visibility into their end users service experience.  Benefit from a team uniquely talented and trained in delivering consistent customized services within complex environments. Additionally, we deliver competitive value with central operations located right here in Plano, Texas, USA and in the newly opened technology center located in Wichita Falls, Texas, USA.

Focus Areas

The primary objective of GuideIT's ITIL-based Service Desk is to serve as a best practice framework to align Information Technology with business needs while allowing organizations the flexibility to implement what is specifically relevant to their business. Services include...

  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management Database (CMDB)


Experience the following outcomes with a flex-built Service Desk from GuideIT...

  • Improved customer satisfaction
  • Reduction in need for technology to support a call center
  • Improved SLA
  • Higher visibility into performance
  • Leveraged knowledge

Contact us today to explore the right fit for your organization's Service Desk needs.

If you would like more information or to visit with a GuideIT Subject Matter Expert, please complete the short form below.

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