A technology company set out to transform the technology infrastructure that supported customer-facing solutions and key business applications. Its objectives were to eliminate stranded capacity, reduce step-functions in cost driven by physical infrastructure and gain better linearity and visibility into the unit cost of capacity. We migrated the customer-facing security solutions and business applications to […]
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats. We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and […]
One of the nation’s largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT. We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function’s customer satisfaction by more than 25% in the first year […]
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk. Despite a greater scope of service, a cost savings of approximately 15% was realized.
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer’s revenue. We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted […]