A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth. The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics. We helped them to design, implement and manage a U.S.-based service desk. This new […]
An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics. We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency. We provided a 28% savings on IT support spend while improving the overall level of service.
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats. We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and […]
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk. Despite a greater scope of service, a cost savings of approximately 15% was realized.
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer’s revenue. We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted […]