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Skilled Nursing Facilities Provider and GuideIT Sign Contract Renewal and Expand Scope of Services

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May 4, 2020 – Plano, TX – A large skilled nursing facilities provider with facilities in Texas and Louisiana and GuideIT today announced the signing of a contract renewal for continued Service Desk support and Security Management Solutions. Functioning as the skilled nursing facilities providers strategic IT partner, GuideIT will continue to provide Service Desk […]

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Patients Demand Technology

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AUTHORED BY WENDY DURRE, CUSTOMER EXECUTIVE @ GUIDEIT What would you think if you walked into a physician’s office and they actually wrote down your appointment in an old-fashioned paper appointment book? Recently my mother called me to say she left a physician’s office because of this very thing.  Although she is in her 70’s […]

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Service Desk Selection: 3 Checkpoints

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AUTHORED BY SCOTT TEEL, MANAGED SERVICES EXECUTIVE @ GUIDEIT Today’s Service Desk continues to evolve with the technology that it supports for the individual end user community. Granted, it begins with a single seat and phone. From phone calls to email, to self-service customer web portals, chat, and social media…the ways in which we engage help […]

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Balancing Creativity and Efficiency in IT Service Management (ITSM) Environments: 3 Best Practices

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AUTHORED BY Scott teel, Managed services EXECUTIVE @ GUIDEIT Although many IT service managers enjoy the thrill of a good chase (identifying the problem, developing possible solutions, and then testing those theories) leveraging such creativity of those outside-the-box thinkers can be a challenge.  Most engineers and administrators base their problem solving on their own set of […]