Blog

Inspiring Service Desks to Work for You: Achieving Service Desk Standards

Posted on

Seemingly, achieving Service Standards should be relatively easy, after all they are standards.  However, when you start looking at the various categories of what encompasses Service Desk standards (abandon rate, average speed to answer, first call resolution, staffing ratios, FTE utilization calculations …), it is quickly realized that achieving standards is not so standard.  It […]