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Dental Insurance Provider and GuideIT Renew Information Technology Partnership

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June 1, 2020 – Plano, TX – GuideIT today announced the renewal of an Information Technology agreement with one of the nation’s premier dental insurance providers spanning coverage to approximately 30 million consumers throughout the US. Under the agreement, GuideIT will continue to provide managed services solutions of critical infrastructure management including network management for […]

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Skilled Nursing Facilities Provider and GuideIT Sign Contract Renewal and Expand Scope of Services

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May 4, 2020 – Plano, TX – A large skilled nursing facilities provider with facilities in Texas and Louisiana and GuideIT today announced the signing of a contract renewal for continued Service Desk support and Security Management Solutions. Functioning as the skilled nursing facilities providers strategic IT partner, GuideIT will continue to provide Service Desk […]

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Patients Demand Technology

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AUTHORED BY WENDY DURRE, CUSTOMER EXECUTIVE @ GUIDEIT What would you think if you walked into a physician’s office and they actually wrote down your appointment in an old-fashioned paper appointment book? Recently my mother called me to say she left a physician’s office because of this very thing.  Although she is in her 70’s […]

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Service Desk Selection: 3 Checkpoints

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AUTHORED BY SCOTT TEEL, MANAGED SERVICES EXECUTIVE @ GUIDEIT Today’s Service Desk continues to evolve with the technology that it supports for the individual end user community. Granted, it begins with a single seat and phone. From phone calls to email, to self-service customer web portals, chat, and social media…the ways in which we engage help […]