Press Releases

Ambulatory Healthcare Organizations Drive Clinical Environment Improvements Through GuideIT Clinical Service Desk Solutions

December 6, 2017 – Plano, TX – GuideIT, a market leader in redefining the delivery of information technology, today announced multiple contract signings for its clinical service desk practice to support ambulatory healthcare organizations.

Effective clinical service desks are essential to increasing EMR adoption and usage, improving the productivity of clinical care, implementing workflow improvements, and increasing clinician satisfaction.  Aligned to these objectives GuideIT utilizes a suite of solutions to help healthcare organizations through the clinical system lifecycle, including readiness, implementation, conversion, and go-live and ongoing support.  Its clinical service desk, which is staffed by experts with specialized EMR and ancillary system experience, as well as patient workflow and industry knowledge, provides cost-effective and scalable frontline support for clinicians and caregivers.

“A vital portion of any clinical systems environment is having the easily readily accessible expertise to help ensure expected clinician benefits are realized, ” said Chuck Lyles,” CEO for GuideIT. “Our clinical support solutions are focused on creating an environment that provides clinicians and caregivers more time to focus on patient care.”

The contract signings are in support of ambulatory services organizations undergoing initiatives to strengthen the clinical systems environment:

  • As follow-on to its clinical systems deployment support for an organization that provides physician practice services, GuideIT has been engaged to launch a leveraged, multi-practice service desk in support of eClinicalWorks.  With the objectives of ensuring an exceptional end user experience for the clinicians of its customers and facilitating productivity gains, GuideIT will work with the internal team to develop and implement training for the new system and then be the primary clinical support function.
  • In support of an eye care services practice with nationwide ophthalmologic and optometric practices and ambulatory surgery centers whose objectives are to utilize best-in-class technologies to help facilitate outstanding care, transform the IT function to make it more responsive efficient; and to prepare to support its acquisition plans, GuideIT will support a range of initiatives, including deploying a multi-tier technical and clinical service desk.  The clinical focus in on deploying a cost-effective support function that provides rapid support to clinicians in order to increase EMR usage, clinician productivity and the overall end user experience.

Lyles added, “GuideIT continues to demonstrate great agility in mobilizing teams to position customers to achieve business objectives.  These new contracts are representative of how our expertise and responsive style enable customers to rapidly move from concept to results achievement.  We continue to redefine the nature of IT services relationships.”

About GuideIT

While technology is critical for every business, it’s also complex and ever changing, often making it difficult to manage.  Because of this complexity, many business leaders find themselves in need of advisors they can trust… people who can guide them through getting the most out of technology, relative to their business priorities and the results they seek. That’s why people put their trust in us.


Leave a Reply

Your email address will not be published.