Case Snapshots

See how GuideIT has helped companies achieve their business goals.


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Accelerating Business Outcomes

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive.

We developed and implemented a data integration strategy and deployed 22 real time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

Retail Campus Overhauls Email Security

A large campus retail environment serving over one million guests annually was facing security challenges with the rise of email-based attacks. Large email volume paired with a non-technical staff created a heightened risk of security breaches.

GuideIT implemented a Managed Email Security Solution that scans all inbound traffic to identify and isolate spam and malware, threatening URLs and attachments, while also reducing the threat of imposter and spoofed email addresses.

GuideIT Managed Email Security initially scanned over 83,000 emails protecting the organization from nearly 20 different malware threats and over 50 phishing attempts. 27,000 links were scanned and protected, resulting in 70,000 clean messages delivered during the initial deployment.

Banking Institution Improves Security Management & Response

A publicly traded financial firm was seeking to better manage security requirements facing the business. Disparate systems within the IT environment required constant updating as new security patches were released, exposing the company to the risk of falling short of regulatory requirements.

GuideIT designed and implemented a patch management process to address ongoing updates within the environments. The patch management solution identified and updated over 130,000 security patches in the first 6 months.

GuideIT also provided a dedicated Incident Response Analyst to triage alerts and escalations, addressing a critical gap within the security organization. Working with the CISO, the analyst evaluated the infrastructure, policies and procedures, recommended improvements, and improved response time with alerting, reporting, and remediation.

Risk and Security Management Solutions Provider Modernizes Go-To-Market Application

A leading provider of risk and security management solutions needed to re-write and modernize its core go-to-market application.  GuideIT collaborated with the organization on defining its business requirements and developed the new application utilizing a hybrid agile/waterfall development method and continues to enhance the product leveraging agile sprint and release cycles.  The application, with its modern interface, and improved features and functionality, helped the customer expand their subscriber base by more than 95% in a 20-month period.

Electronic Medical Record Consolidation

In support of its EMR system consolidation, a large health system engaged GuideIT to abstract patient records from more than seven legacy systems into one cohesive record. Through this engagement, our team abstracted on average over 60,000 patient records a month with an average 98% quality rating. We were selected for this abstraction based on our best-in-class data conversions of EMR systems, unique qualifications, and track record of success providing similar solutions to health system organizations.

Leveraging Service Management Best Practices to Strengthen IT’s Perceived Value
A diversified investment firm was experiencing IT perception issues because their services were not presented in a manner that business leaders could quantify and evaluate. Building upon the tactical service management processes and system in place, we developed and documented more than 80 service categories and created a business-oriented service catalog used to communicate business value, govern the provisioning of services, and increase perception of the value created by IT.
Rapidly Growing Healthcare Provider Optimizes Cost of Expansion through GuideIT
In support of its rapid facility expansion plans, a provider of specialized health services needed scalable healthcare project management expertise to oversee the technology infrastructure and software deployments associated with facility launches. We trained a team of project managers who can be deployed on demand via an optimized, variable cost structure.
Healthcare Provider Meets Rigorous Deployment Deadline Through GuideIT
A healthcare provider needed to upgrade the technology infrastructure at approximately 175 locations to prepare for a new EHR in slightly more than two months. We evaluated the technology configuration at all locations and then deployed approximately 160 new networks, 1,700 new PC’s, and migrated existing infrastructure components to the new networks in seven weeks to meet the EHR implementation deadline.
Enhance Cyber Protection

A healthcare organization had their cyber security approach assessed but needed expertise to evaluate the findings and establish a strategy and road map for improvement. We helped the organization rationalize the assessment plan, prioritize actions and investments, and develop a road map for implementation.

Enhance Essential Infrastructure Security
A national financial investment advisor and benefits firm wanted to enhance their Office365 environment and increase the protection of critical information. We implemented Microsoft Office365 security enhancements to ensure that the organization could collaborate and communicate both effectively and securely, while implementing data loss prevention measures to ensure critical business data remained safe and secure.
Optimize Technology Infrastructure

A regional bank set out to strengthen their technology infrastructure, improve end user support and optimize expense. We assumed responsibility for their IT infrastructure and end user support functions, reducing expense, transforming the end user experience, and re mediating approximately 30,000 uncompleted critical infrastructure and applications updates that had exposed the bank to cyber security risk.

Reduce Cycle Time and Optimize Expense
A technology company set out to transform the technology infrastructure that supported customer-facing solutions and key business applications. Its objectives were to eliminate stranded capacity, reduce step-functions in cost driven by physical infrastructure and gain better linearity and visibility into the unit cost of capacity.
We migrated the customer-facing security solutions and business applications to a public cloud environment. By doing so, we reduced the time it took to onboard new customers due to a shift from physical infrastructure to scalable AWS capacity, optimized expense related to underutilized capital investment caused by the previous step function additions to capacity, and increased the availability and reliability of the environment by utilizing the AWS architecture across availability zones.
Implement an Advanced Protection Program
One of the largest global business travel providers wanted to enhance their overall security program.
We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.
Strengthen the Bond with Employees
A business wanted to create a stronger bond with its employees by improving collaboration and creating a work environment that was not tied to a physical office. The business deployed a technology infrastructure that supported secure anytime, anywhere access and provided the social tools necessary for their staff to stay connected while working in separate locations.
With this new digital workplace, we helped increase the employee Net Promoter Score by 17%.
Transform Patient Care
A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings.
We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by 70%.
Realize a Continuum of Care
A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients.
We enabled EHR and business system connectivity between the network’s participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational reporting.
Accelerate the Pace of Business

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive.

We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

Eliminate the Spreadsheet Culture

A rapidly growing business had assembled a cost-effective suite of cloud-based corporate systems, but the lack of integration and reliance on spreadsheets slowed the pace of business.

We integrated data from more than 10 systems, applied business logic and provided leadership with real-time, anywhere access to critical information. We helped them reduce back office process time by as much as 83%.

Develop a Health Analytics Program

A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources.

We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.

Increase Service Desk Efficiency and Customer Satisfaction
A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth.  The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics.  We helped them to design, implement and manage a U.S.-based service desk.
This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk's satisfaction rating and providing a platform to support future growth.
Strengthen Caregiver IT Experience
An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics.
We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.
Increase Application Management Efficiency and Productivity
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency.
We provided a 28% savings on IT support spend while improving the overall level of service.
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
Strengthen Customer Satisfaction for IT Function
One of the nation’s largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT.
We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function’s customer satisfaction by more than 25% in the first year following the transition.
Produce IT Operational Efficiencies
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk.
Despite a greater scope of service, a cost savings of approximately 15% was realized.
Secure Productivity Improvements From Expected Growth
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue.
We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.
Strengthen IT Environment by Identifying and Addressing Risks
A global materials science company needed to understand gaps in its IT environment and evaluate associated risks. We performed an IT operational assessment.
We provided a comprehensive risk assessment, disaster recovery roadmap and actionable plan to remediate gaps in the IT environment.
Meet Large-Scale Deployment Requirements
Facing a software deployment deadline that missing would have cost and productivity issues, we were engaged to implement the solution.
We migrated the system software and more than 7,000 PC’s in 10 months, achieving the targeted deadline and preventing cost and productivity issues.
Accelerate IT Separation and Cost Efficiency
A mortgage company needed to accelerate an IT infrastructure separation in order to meet regulatory requirements. We were engaged to facilitate the separation.
We insourced an IT support function supporting more than 12,000 users, improved network and application performance and enabled a reduction to expense of approximately $20 million annually.
Transform Technology Infrastructure
A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative.
We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.
Accelerate a Path to Enhanced Patient Care
A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment.
We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.
Diagnose IT Challenges and Realize Improvements
A leading oil and gas data company with frequent system outages needed to stabilize its technology infrastructure and implement new IT best practices. We initially performed an IT infrastructure assessment and subsequently deployed an IT director.
We reduced system outages by 65% and improved the overall IT experience.
Reduce IT Expense During a Period of Rapid Growth
A global travel business executing an acquisition strategy was experiencing rapid telecommunications expense growth. It needed a more efficient network design.
We redesigned the network that produced 10% savings in a period of growth while implementing a governance process to sustain the greater efficiency.
Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.
Gain a Path to Greater IT Efficiency
A leading medical equipment supplier was experiencing consistent IT cost increases. We performed an enterprise assessment, which lead to a GuideIT-led IT transformative program.
We reduced IT spend by 16% while increasing the group’s effectiveness.
Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.
Gain a Path to Greater IT Efficiency
A leading medical equipment supplier was experiencing consistent IT cost increases. We performed an enterprise assessment, which lead to a GuideIT-led IT transformative program.
We reduced IT spend by 16% while increasing the group’s effectiveness.
Strengthen IT Environment by Identifying and Addressing Risks
A global materials science company needed to understand gaps in its IT environment and evaluate associated risks. We performed an IT operational assessment.
We provided a comprehensive risk assessment, disaster recovery roadmap and actionable plan to remediate gaps in the IT environment.
Meet Large-Scale Deployment Requirements
Facing a software deployment deadline that missing would have cost and productivity issues, we were engaged to implement the solution.
We migrated the system software and more than 7,000 PC’s in 10 months, achieving the targeted deadline and preventing cost and productivity issues.
Accelerate IT Separation and Cost Efficiency
A mortgage company needed to accelerate an IT infrastructure separation in order to meet regulatory requirements. We were engaged to facilitate the separation.
We insourced an IT support function supporting more than 12,000 users, improved network and application performance and enabled a reduction to expense of approximately $20 million annually.
Transform Technology Infrastructure
A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative.
We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.
Accelerate a Path to Enhanced Patient Care
A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment.
We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.
Diagnose IT Challenges and Realize Improvements
A leading oil and gas data company with frequent system outages needed to stabilize its technology infrastructure and implement new IT best practices. We initially performed an IT infrastructure assessment and subsequently deployed an IT director.
We reduced system outages by 65% and improved the overall IT experience.
Reduce IT Expense During a Period of Rapid Growth
A global travel business executing an acquisition strategy was experiencing rapid telecommunications expense growth. It needed a more efficient network design.
We redesigned the network that produced 10% savings in a period of growth while implementing a governance process to sustain the greater efficiency.
Reduce Cycle Time and Optimize Expense
A technology company set out to transform the technology infrastructure that supported customer-facing solutions and key business applications. Its objectives were to eliminate stranded capacity, reduce step-functions in cost driven by physical infrastructure and gain better linearity and visibility into the unit cost of capacity.
We migrated the customer-facing security solutions and business applications to a public cloud environment. By doing so, we reduced the time it took to onboard new customers due to a shift from physical infrastructure to scalable AWS capacity, optimized expense related to underutilized capital investment caused by the previous step function additions to capacity, and increased the availability and reliability of the environment by utilizing the AWS architecture across availability zones.
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
Strengthen Customer Satisfaction for IT Function
One of the nation’s largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT.
We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function’s customer satisfaction by more than 25% in the first year following the transition.
Produce IT Operational Efficiencies
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk.
Despite a greater scope of service, a cost savings of approximately 15% was realized.
Secure Productivity Improvements From Expected Growth
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue.
We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.
Risk and Security Management Solutions Provider Modernizes Go-To-Market Application

A leading provider of risk and security management solutions needed to re-write and modernize its core go-to-market application.  GuideIT collaborated with the organization on defining its business requirements and developed the new application utilizing a hybrid agile/waterfall development method and continues to enhance the product leveraging agile sprint and release cycles.  The application, with its modern interface, and improved features and functionality, helped the customer expand their subscriber base by more than 95% in a 20-month period.

Increase Application Management Efficiency and Productivity
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency.
We provided a 28% savings on IT support spend while improving the overall level of service.
Accelerate a Path to Enhanced Patient Care
A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment.
We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.
Increase Service Desk Efficiency and Customer Satisfaction
A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth.  The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics.  We helped them to design, implement and manage a U.S.-based service desk.
This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk's satisfaction rating and providing a platform to support future growth.
Strengthen Caregiver IT Experience
An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics.
We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.
Increase Application Management Efficiency and Productivity
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency.
We provided a 28% savings on IT support spend while improving the overall level of service.
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
Produce IT Operational Efficiencies
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk.
Despite a greater scope of service, a cost savings of approximately 15% was realized.
Secure Productivity Improvements From Expected Growth
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue.
We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.
Accelerating Business Outcomes

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive.

We developed and implemented a data integration strategy and deployed 22 real time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

Accelerate the Pace of Business

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive.

We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

Eliminate the Spreadsheet Culture

A rapidly growing business had assembled a cost-effective suite of cloud-based corporate systems, but the lack of integration and reliance on spreadsheets slowed the pace of business.

We integrated data from more than 10 systems, applied business logic and provided leadership with real-time, anywhere access to critical information. We helped them reduce back office process time by as much as 83%.

Develop a Health Analytics Program

A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources.

We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.

Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.
Transform Patient Care
A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings.
We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by 70%.
Realize a Continuum of Care
A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients.
We enabled EHR and business system connectivity between the network’s participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational reporting.
Develop a Health Analytics Program

A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources.

We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.

Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.
Accelerating Business Outcomes

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive.

We developed and implemented a data integration strategy and deployed 22 real time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

Strengthen the Bond with Employees
A business wanted to create a stronger bond with its employees by improving collaboration and creating a work environment that was not tied to a physical office. The business deployed a technology infrastructure that supported secure anytime, anywhere access and provided the social tools necessary for their staff to stay connected while working in separate locations.
With this new digital workplace, we helped increase the employee Net Promoter Score by 17%.
Accelerate the Pace of Business

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive.

We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

Retail Campus Overhauls Email Security

A large campus retail environment serving over one million guests annually was facing security challenges with the rise of email-based attacks. Large email volume paired with a non-technical staff created a heightened risk of security breaches.

GuideIT implemented a Managed Email Security Solution that scans all inbound traffic to identify and isolate spam and malware, threatening URLs and attachments, while also reducing the threat of imposter and spoofed email addresses.

GuideIT Managed Email Security initially scanned over 83,000 emails protecting the organization from nearly 20 different malware threats and over 50 phishing attempts. 27,000 links were scanned and protected, resulting in 70,000 clean messages delivered during the initial deployment.

Optimize Technology Infrastructure

A regional bank set out to strengthen their technology infrastructure, improve end user support and optimize expense. We assumed responsibility for their IT infrastructure and end user support functions, reducing expense, transforming the end user experience, and re mediating approximately 30,000 uncompleted critical infrastructure and applications updates that had exposed the bank to cyber security risk.

Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
Transform Technology Infrastructure
A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative.
We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.
Enhance Essential Infrastructure Security
A national financial investment advisor and benefits firm wanted to enhance their Office365 environment and increase the protection of critical information. We implemented Microsoft Office365 security enhancements to ensure that the organization could collaborate and communicate both effectively and securely, while implementing data loss prevention measures to ensure critical business data remained safe and secure.
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
Banking Institution Improves Security Management & Response

A publicly traded financial firm was seeking to better manage security requirements facing the business. Disparate systems within the IT environment required constant updating as new security patches were released, exposing the company to the risk of falling short of regulatory requirements.

GuideIT designed and implemented a patch management process to address ongoing updates within the environments. The patch management solution identified and updated over 130,000 security patches in the first 6 months.

GuideIT also provided a dedicated Incident Response Analyst to triage alerts and escalations, addressing a critical gap within the security organization. Working with the CISO, the analyst evaluated the infrastructure, policies and procedures, recommended improvements, and improved response time with alerting, reporting, and remediation.

Implement an Advanced Protection Program
One of the largest global business travel providers wanted to enhance their overall security program.
We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.
Enhance Cyber Protection

A healthcare organization had their cyber security approach assessed but needed expertise to evaluate the findings and establish a strategy and road map for improvement. We helped the organization rationalize the assessment plan, prioritize actions and investments, and develop a road map for implementation.

Implement an Advanced Protection Program
One of the largest global business travel providers wanted to enhance their overall security program.
We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.
Covid-19 Vaccine Hub Solution: Contact Center as a Service

A large regional healthcare organization wanted to provide vaccination hub services to their community of over 200,000 members. Recognizing that they lacked the infrastructure nor the resources to support this initiative, they reached out to GuideIT to provide a solution.  In less than 30 days, the infrastructure was in place and the GuideIT Vaccination call center resources were performing patient screening, scheduling, and demand management functions for the provider.

Electronic Medical Record Consolidation

In support of its EMR system consolidation, a large health system engaged GuideIT to abstract patient records from more than seven legacy systems into one cohesive record. Through this engagement, our team abstracted on average over 60,000 patient records a month with an average 98% quality rating. We were selected for this abstraction based on our best-in-class data conversions of EMR systems, unique qualifications, and track record of success providing similar solutions to health system organizations.

Rapidly Growing Healthcare Provider Optimizes Cost of Expansion through GuideIT
In support of its rapid facility expansion plans, a provider of specialized health services needed scalable healthcare project management expertise to oversee the technology infrastructure and software deployments associated with facility launches. We trained a team of project managers who can be deployed on demand via an optimized, variable cost structure.
Healthcare Provider Meets Rigorous Deployment Deadline Through GuideIT
A healthcare provider needed to upgrade the technology infrastructure at approximately 175 locations to prepare for a new EHR in slightly more than two months. We evaluated the technology configuration at all locations and then deployed approximately 160 new networks, 1,700 new PC’s, and migrated existing infrastructure components to the new networks in seven weeks to meet the EHR implementation deadline.
Enhance Cyber Protection

A healthcare organization had their cyber security approach assessed but needed expertise to evaluate the findings and establish a strategy and road map for improvement. We helped the organization rationalize the assessment plan, prioritize actions and investments, and develop a road map for implementation.

Transform Patient Care
A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings.
We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by 70%.
Realize a Continuum of Care
A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients.
We enabled EHR and business system connectivity between the network’s participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational reporting.
Develop a Health Analytics Program

A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources.

We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.

Increase Service Desk Efficiency and Customer Satisfaction
A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth.  The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics.  We helped them to design, implement and manage a U.S.-based service desk.
This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk's satisfaction rating and providing a platform to support future growth.
Strengthen Caregiver IT Experience
An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics.
We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.
Increase Application Management Efficiency and Productivity
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency.
We provided a 28% savings on IT support spend while improving the overall level of service.
Produce IT Operational Efficiencies
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk.
Despite a greater scope of service, a cost savings of approximately 15% was realized.
Secure Productivity Improvements From Expected Growth
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue.
We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.
Transform Technology Infrastructure
A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative.
We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.
Accelerate a Path to Enhanced Patient Care
A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment.
We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.
Gain a Path to Greater IT Efficiency
A leading medical equipment supplier was experiencing consistent IT cost increases. We performed an enterprise assessment, which lead to a GuideIT-led IT transformative program.
We reduced IT spend by 16% while increasing the group’s effectiveness.
Banking Institution Improves Security Management & Response

A publicly traded financial firm was seeking to better manage security requirements facing the business. Disparate systems within the IT environment required constant updating as new security patches were released, exposing the company to the risk of falling short of regulatory requirements.

GuideIT designed and implemented a patch management process to address ongoing updates within the environments. The patch management solution identified and updated over 130,000 security patches in the first 6 months.

GuideIT also provided a dedicated Incident Response Analyst to triage alerts and escalations, addressing a critical gap within the security organization. Working with the CISO, the analyst evaluated the infrastructure, policies and procedures, recommended improvements, and improved response time with alerting, reporting, and remediation.

Leveraging Service Management Best Practices to Strengthen IT’s Perceived Value
A diversified investment firm was experiencing IT perception issues because their services were not presented in a manner that business leaders could quantify and evaluate. Building upon the tactical service management processes and system in place, we developed and documented more than 80 service categories and created a business-oriented service catalog used to communicate business value, govern the provisioning of services, and increase perception of the value created by IT.
Enhance Essential Infrastructure Security
A national financial investment advisor and benefits firm wanted to enhance their Office365 environment and increase the protection of critical information. We implemented Microsoft Office365 security enhancements to ensure that the organization could collaborate and communicate both effectively and securely, while implementing data loss prevention measures to ensure critical business data remained safe and secure.
Optimize Technology Infrastructure

A regional bank set out to strengthen their technology infrastructure, improve end user support and optimize expense. We assumed responsibility for their IT infrastructure and end user support functions, reducing expense, transforming the end user experience, and re mediating approximately 30,000 uncompleted critical infrastructure and applications updates that had exposed the bank to cyber security risk.

Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
Meet Large-Scale Deployment Requirements
Facing a software deployment deadline that missing would have cost and productivity issues, we were engaged to implement the solution.
We migrated the system software and more than 7,000 PC’s in 10 months, achieving the targeted deadline and preventing cost and productivity issues.
Accelerating Business Outcomes

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive.

We developed and implemented a data integration strategy and deployed 22 real time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

Retail Campus Overhauls Email Security

A large campus retail environment serving over one million guests annually was facing security challenges with the rise of email-based attacks. Large email volume paired with a non-technical staff created a heightened risk of security breaches.

GuideIT implemented a Managed Email Security Solution that scans all inbound traffic to identify and isolate spam and malware, threatening URLs and attachments, while also reducing the threat of imposter and spoofed email addresses.

GuideIT Managed Email Security initially scanned over 83,000 emails protecting the organization from nearly 20 different malware threats and over 50 phishing attempts. 27,000 links were scanned and protected, resulting in 70,000 clean messages delivered during the initial deployment.

End User Protection for Large Campus-Style Retail Environment

GuideIT provides strategic cybersecurity partnership to a campus-style commercial retail environment through consulting, infrastructure, and end-user protection security solutions to implement a defense-in- depth security strategy and position the organization for the future.

The Customer

A sprawling, campus-style retail environment routinely serves over one million annual visitors. The IT infrastructure has become an increasingly important component of the operations touching everything from facilities operations to customer care and internal communications. As the organization continues to grow, new technologies will further enhance operations and marketing outreach as it seeks to expand the customer base.

The Challenge

The organization recently sought a strategic technology partner to provide a comprehensive managed security solution protecting users and the IT environment from risks related to malware, ransomware, email threats, and critical security updates. It faced numerous challenges related to implementing and managing a defense-in-depth cybersecurity strategy.

An aging infrastructure and application environment paired with a lack of internal resources led to a struggle on the part of the organization to keep pace with a changing threat landscape and cybersecurity best practices. The customer realized that email in particular represented significant risk due to the ever-increasing volume of spam and potentially dangerous attachments at the email threat vector. non-technical end users did not have the proper training or awareness to protect the organization, leading to increased risk of a potentially damaging attack.

The existing security solution did NOT:

» Actively monitor the environment
» Centrally manage patches and updates
» Enable scalability & adaptability
» Provide for remote management & Maintenance

GuideIT Cyber Security solutions safeguard organizations against malicious cyber threats. We utilize individualized approach to provide comprehensive protection that aligns with industry best practices. GuideIT end-user protection enables defense-in-depth strategies for end-user devices such as laptops, desktops and mobile devices which are targeted by malicious actors to gain access into enterprise networks.

The Solution

GuideIT developed a solution to holistically address shortcomings of the aging infrastructure and application environment with a fully managed approach. Comprehensive management and monitoring services focused on endpoint security would address the risk to the environment at the end-user attack surface. A robust strategy for patch management would ensure the environment was properly safeguarded against existing vulnerabilities with the latest updates available. Email security comprising of inbound traffic scanning, link protection, and threat quarantine, would mitigate the risk of ransomware phishing attempts, and malicious payloads. A centrally managed data protection strategy would protect against data loss with full data encryption and in browser web monitoring.

Solution Benefits

» Central management & monitoring
» End-to-end data encryption
» Web monitoring & protection
» Real-time malware protection
» Patch management and deployment
» Email link & attachment scanning
» Outbound data protection
» End user threat awareness training

Why GuideIT

IDENTIFY > PROTECT > DETECT > EDUCATE

GuideIT takes a holistic view of the security environment to evaluate the full threat landscape and identify unique vulnerabilities within an organization. Customers benefit from best-in-class security tools paired with a consultative, strategic approach. Leveraging a defense-in-depth framework that aligns with NIST best practices, the GuideIT security solutions methodology focuses on root cause analysis, visibility, and data-driven decision making to deliver an end-to-end cybersecurity strategy that hardens the IT infrastructure against attacks while also promoting security awareness within the entire organization.

GuideIT developed a comprehensive plan to transform the cybersecurity strategy with a defense-in-depth model. Levering industry best practices and the NIST framework, GuideIT assessed the landscape to identify threats and vulnerabilities, created a plan to address risks and promote awareness, and deployed solutions to secure the infrastructure and change end-user behavior, securing the IT environment.

The Implementation

1. ASSESSMENT - Upon initiation of the project, GuideIT quickly performed a comprehensive assessment of the environment to identify and evaluate legacy and stand-alone security solutions in place. High risk devices were identified and prioritized for phase one. Infrastructure and existing security postures were evaluated and tested.
2. PLANNING - With data collected from the assessment, GuideIT cybersecurity professionals developed a comprehensive plan and to address issues with patch management, end-point protection, infrastructure security, and email security.
3.DEPLOYMENT - With data collected from the assessment, agents were deployed within a week to immediately deploy the centrally managed end-point protection solution. The patching program was also deployed targeting the most critical and vulnerable devices first.

The Results

The team identified systems in the environment that had not been actively patched in over six months. The systems were updated and brought into compliance with the policy. Initially, less than 35% of the environment was current with patches released within 30 days. Since implementation of new patch management processes and tools, the environment now maintains a 30-day rolling update ratio of over 95%.

Since the deployment of managed anti-virus, over 400 threats associated with malware, exploits and attempted access have been either blocked or resolved, ensuring the endpoints and users are secure. The email security solution initially scanned over 83,000 emails effectively protecting the organization from nearly 20 different malware threats and over 50 individual phishing attempts. 27,000 links were scanned and protected, resulting in 70,000 clean messages being successfully derived during the initial deployment.

Implement an Advanced Protection Program
One of the largest global business travel providers wanted to enhance their overall security program.
We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.
Strengthen the Bond with Employees
A business wanted to create a stronger bond with its employees by improving collaboration and creating a work environment that was not tied to a physical office. The business deployed a technology infrastructure that supported secure anytime, anywhere access and provided the social tools necessary for their staff to stay connected while working in separate locations.
With this new digital workplace, we helped increase the employee Net Promoter Score by 17%.
Accelerate the Pace of Business

A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive.

We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

Eliminate the Spreadsheet Culture

A rapidly growing business had assembled a cost-effective suite of cloud-based corporate systems, but the lack of integration and reliance on spreadsheets slowed the pace of business.

We integrated data from more than 10 systems, applied business logic and provided leadership with real-time, anywhere access to critical information. We helped them reduce back office process time by as much as 83%.

Strengthen Customer Satisfaction for IT Function
One of the nation’s largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT.
We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function’s customer satisfaction by more than 25% in the first year following the transition.
Strengthen IT Environment by Identifying and Addressing Risks
A global materials science company needed to understand gaps in its IT environment and evaluate associated risks. We performed an IT operational assessment.
We provided a comprehensive risk assessment, disaster recovery roadmap and actionable plan to remediate gaps in the IT environment.
Accelerate IT Separation and Cost Efficiency
A mortgage company needed to accelerate an IT infrastructure separation in order to meet regulatory requirements. We were engaged to facilitate the separation.
We insourced an IT support function supporting more than 12,000 users, improved network and application performance and enabled a reduction to expense of approximately $20 million annually.
Diagnose IT Challenges and Realize Improvements
A leading oil and gas data company with frequent system outages needed to stabilize its technology infrastructure and implement new IT best practices. We initially performed an IT infrastructure assessment and subsequently deployed an IT director.
We reduced system outages by 65% and improved the overall IT experience.
Reduce IT Expense During a Period of Rapid Growth
A global travel business executing an acquisition strategy was experiencing rapid telecommunications expense growth. It needed a more efficient network design.
We redesigned the network that produced 10% savings in a period of growth while implementing a governance process to sustain the greater efficiency.
Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.