Case Snapshots

Covid-19 Vaccine Hub Solution: Contact Center as a Service

A large regional healthcare organization wanted to provide vaccination hub services to their community of over 200,000 members. Recognizing that they lacked the infrastructure nor the resources to support this initiative, they reached out to GuideIT to provide a solution.  In less than 30 days, the infrastructure was in place and the GuideIT Vaccination call center resources were performing patient screening, scheduling, and demand management functions for the provider.