Our Approach
Your technology infrastructure has never been more important but has also never been as complex The traditional physical infrastructure has turned into an array of options such as colocation, hosting, private cloud and public cloud Greater options allows for growing cyber threats that are making infrastructure fortification a strategic imperative We provide a path to the technology infrastructure that best supports and protects your business, while optimizing support expense.
How We Do It
We ensure your existing infrastructure and roadmap are integrated to provide the best business outcomes.
We implement solutions that make a technology a flexible and responsive enabler of your business.
Reduce Cycle Time and Optimize Expense
A technology company set out to transform the technology infrastructure that supported customer-facing solutions and key business applications. Its objectives were to eliminate stranded capacity, reduce step-functions in cost driven by physical infrastructure and gain better linearity and visibility into the unit cost of capacity.
We migrated the customer-facing security solutions and business applications to a public cloud environment. By doing so, we reduced the time it took to onboard new customers due to a shift from physical infrastructure to scalable AWS capacity, optimized expense related to underutilized capital investment caused by the previous step function additions to capacity, and increased the availability and reliability of the environment by utilizing the AWS architecture across availability zones.
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
Strengthen Customer Satisfaction for IT Function
One of the nation’s largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT.
We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function’s customer satisfaction by more than 25% in the first year following the transition.
Produce IT Operational Efficiencies
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk.
Despite a greater scope of service, a cost savings of approximately 15% was realized.
Secure Productivity Improvements From Expected Growth
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer’s revenue.
We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.