May 4, 2020 – Plano, TX – A large skilled nursing facilities provider with facilities in Texas and Louisiana and GuideIT today announced the signing of a contract renewal for continued Service Desk support and Security Management Solutions.
Functioning as the skilled nursing facilities providers strategic IT partner, GuideIT will continue to provide Service Desk support for level 1 user resolution and also enhance user satisfaction by adding level 2 support for problem management to caregivers throughout the organization. Included as part of the extended partnership, GuideIT will deploy and operate End User Protection Security solutions across the enterprise to enhance a more secure work environment. These services will span all the nursing home providers IT and applications, along with desktop security for more than 1,700 devices. GuideIT began working with the skilled nursing facilities provider in 2017 when the two organizations entered into an agreement for service desk solutions.
“We have enjoyed a great partnership with the skilled nursing facilities provider over the last few years and are excited to provide an expanded scope of service desk support and providing our Security Management solutions,” said Chuck Lyles, CEO for GuideIT. “Our experience in providing solutions to healthcare organizations allows greater confidence and results in the delivery of IT for caregivers providing care.”
Through its Healthcare solutions group, GuideIT deploys the technologies that enable healthcare organizations to strengthen business management practices; achieve the clinical outcomes and return on investment expected from technology investments; accelerate the benefits of acquisitions; and realize greater visibility, an accelerated pace of business, and better information flow through a stronger technological foundation and enhanced IT operational expertise and processes.
GuideIT provides IT services that make technology contribute to business success. Through its consulting, managed IT, digital business, and cyber security solutions and the way it partners with customers, simplifies the complex, and inspires confidence, GuideIT utilizes technology in an industry context to enable the creation of business value and create an IT experience that delivers. Founded in 2013 and part of a heritage that dates to the industry’s founding, GuideIT has been recognized for its service quality, positive work environment and growth. More information is available at www.guideit.com.