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CASE STUDIES

See how GuideIT has helped companies achieve their business goals.

27
Sep 2019
Leveraging Service Management Best Practices to Strengthen IT’s Perceived Value
A diversified investment firm was experiencing IT perception issues because their services were not presented in a manner that business leaders could quantify and evaluate. Building upon the tactical service management processes and system in place, we developed and documented more than 80 service categories and created a business-oriented service catalog used to communicate business value, govern the provisioning of services, and increase perception of the value created by IT.
5
Sep 2019
Rapidly Growing Healthcare Provider Optimizes Cost of Expansion through GuideIT
In support of its rapid facility expansion plans, a provider of specialized health services needed scalable healthcare project management expertise to oversee the technology infrastructure and software deployments associated with facility launches. We trained a team of project managers who can be deployed on demand via an optimized, variable cost structure.
29
Aug 2019
Healthcare Provider Meets Rigorous Deployment Deadline Through GuideIT
A healthcare provider needed to upgrade the technology infrastructure at approximately 175 locations to prepare for a new EHR in slightly more than two months. We evaluated the technology configuration at all locations and then deployed approximately 160 new networks, 1,700 new PC’s, and migrated existing infrastructure components to the new networks in seven weeks to meet the EHR implementation deadline.
5
Jul 2019
Enhance Cyber Protection
A healthcare organization had their cyber security approach assessed but needed expertise to evaluate the findings and establish a strategy and roadmap for improvement. We helped the organization rationalize the assessment plan, prioritize actions and investments, and develop a roadmap for implementation.
5
Jul 2019
Enhance Essential Infrastructure Security
A national financial investment advisor and benefits firm wanted to enhance their Office365 environment and increase the protection of critical information. We implemented Microsoft Office365 security enhancements to ensure that the organization could collaborate and communicate both effectively and securely, while implementing data loss prevention measures to ensure critical business data remained safe and secure.
5
Jul 2019
Optimize Technology Infrastructure
A regional bank set out to strengthen their technology infrastructure, improve end user support and optimize expense. We assumed responsibility for their IT infrastructure and end user support functions, reducing expense, transforming the end user experience, and remediating approximately 30,000 uncompleted critical infrastructure and applications updates that had exposed the bank to cyber security risk.
2
Jul 2019
Reduce Cycle Time and Optimize Expense
A technology company set out to transform the technology infrastructure that supported customer-facing solutions and key business applications. Its objectives were to eliminate stranded capacity, reduce step-functions in cost driven by physical infrastructure and gain better linearity and visibility into the unit cost of capacity.
We migrated the customer-facing security solutions and business applications to a public cloud environment. By doing so, we reduced the time it took to onboard new customers due to a shift from physical infrastructure to scalable AWS capacity, optimized expense related to underutilized capital investment caused by the previous step function additions to capacity, and increased the availability and reliability of the environment by utilizing the AWS architecture across availability zones.
29
Oct 2018
Implement an Advanced Protection Program
One of the largest global business travel providers wanted to enhance their overall security program.
We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.
29
Oct 2018
Strengthen the Bond with Employees
A business wanted to create a stronger bond with its employees by improving collaboration and creating a work environment that was not tied to a physical office. The business deployed a technology infrastructure that supported secure anytime, anywhere access and provided the social tools necessary for their staff to stay connected while working in separate locations.
With this new digital workplace, we helped increase the employee Net Promoter Score by 17%.
29
Oct 2018
Transform Patient Care
A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings.
We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by 70%.
29
Oct 2018
Realize a Continuum of Care
A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients.
We enabled EHR and business system connectivity between the network’s participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational reporting.
29
Oct 2018
Accelerate the Pace of Business
A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive. We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.
29
Oct 2018
Eliminate the Spreadsheet Culture
A rapidly growing business had assembled a cost-effective suite of cloud-based corporate systems, but the lack of integration and reliance on spreadsheets slowed the pace of business. We integrated data from more than 10 systems, applied business logic and provided leadership with real-time, anywhere access to critical information. We helped them reduce back office process time by as much as 83%.
29
Oct 2018
Develop a Health Analytics Program
A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources. We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.
29
Oct 2018
Increase Service Desk Efficiency and Customer Satisfaction
A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth.  The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics.  We helped them to design, implement and manage a U.S.-based service desk.
This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk's satisfaction rating and providing a platform to support future growth.
29
Oct 2018
Strengthen Caregiver IT Experience
An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics.
We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.
29
Oct 2018
Increase Application Management Efficiency and Productivity
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency.
We provided a 28% savings on IT support spend while improving the overall level of service.
29
Oct 2018
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
29
Oct 2018
Strengthen Customer Satisfaction for IT Function
One of the nation’s largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT.
We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function’s customer satisfaction by more than 25% in the first year following the transition.
29
Oct 2018
Produce IT Operational Efficiencies
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk.
Despite a greater scope of service, a cost savings of approximately 15% was realized.
29
Oct 2018
Secure Productivity Improvements From Expected Growth
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue.
We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.
29
Oct 2018
Strengthen IT Environment by Identifying and Addressing Risks
A global materials science company needed to understand gaps in its IT environment and evaluate associated risks. We performed an IT operational assessment.
We provided a comprehensive risk assessment, disaster recovery roadmap and actionable plan to remediate gaps in the IT environment.
29
Oct 2018
Meet Large-Scale Deployment Requirements
Facing a software deployment deadline that missing would have cost and productivity issues, we were engaged to implement the solution.
We migrated the system software and more than 7,000 PC’s in 10 months, achieving the targeted deadline and preventing cost and productivity issues.
29
Oct 2018
Accelerate IT Separation and Cost Efficiency
A mortgage company needed to accelerate an IT infrastructure separation in order to meet regulatory requirements. We were engaged to facilitate the separation.
We insourced an IT support function supporting more than 12,000 users, improved network and application performance and enabled a reduction to expense of approximately $20 million annually.
29
Oct 2018
Transform Technology Infrastructure
A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative.
We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.
29
Oct 2018
Accelerate a Path to Enhanced Patient Care
A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment.
We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.
29
Oct 2018
Diagnose IT Challenges and Realize Improvements
A leading oil and gas data company with frequent system outages needed to stabilize its technology infrastructure and implement new IT best practices. We initially performed an IT infrastructure assessment and subsequently deployed an IT director.
We reduced system outages by 65% and improved the overall IT experience.
29
Oct 2018
Reduce IT Expense During a Period of Rapid Growth
A global travel business executing an acquisition strategy was experiencing rapid telecommunications expense growth. It needed a more efficient network design.
We redesigned the network that produced 10% savings in a period of growth while implementing a governance process to sustain the greater efficiency.
29
Oct 2018
Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.
29
Oct 2018
Gain a Path to Greater IT Efficiency
A leading medical equipment supplier was experiencing consistent IT cost increases. We performed an enterprise assessment, which lead to a GuideIT-led IT transformative program.
We reduced IT spend by 16% while increasing the group’s effectiveness.

Management Consulting

29
Oct 2018
Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.
29
Oct 2018
Gain a Path to Greater IT Efficiency
A leading medical equipment supplier was experiencing consistent IT cost increases. We performed an enterprise assessment, which lead to a GuideIT-led IT transformative program.
We reduced IT spend by 16% while increasing the group’s effectiveness.

Technology Consulting

29
Oct 2018
Strengthen IT Environment by Identifying and Addressing Risks
A global materials science company needed to understand gaps in its IT environment and evaluate associated risks. We performed an IT operational assessment.
We provided a comprehensive risk assessment, disaster recovery roadmap and actionable plan to remediate gaps in the IT environment.
29
Oct 2018
Meet Large-Scale Deployment Requirements
Facing a software deployment deadline that missing would have cost and productivity issues, we were engaged to implement the solution.
We migrated the system software and more than 7,000 PC’s in 10 months, achieving the targeted deadline and preventing cost and productivity issues.
29
Oct 2018
Accelerate IT Separation and Cost Efficiency
A mortgage company needed to accelerate an IT infrastructure separation in order to meet regulatory requirements. We were engaged to facilitate the separation.
We insourced an IT support function supporting more than 12,000 users, improved network and application performance and enabled a reduction to expense of approximately $20 million annually.
29
Oct 2018
Transform Technology Infrastructure
A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative.
We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.
29
Oct 2018
Accelerate a Path to Enhanced Patient Care
A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment.
We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.
29
Oct 2018
Diagnose IT Challenges and Realize Improvements
A leading oil and gas data company with frequent system outages needed to stabilize its technology infrastructure and implement new IT best practices. We initially performed an IT infrastructure assessment and subsequently deployed an IT director.
We reduced system outages by 65% and improved the overall IT experience.
29
Oct 2018
Reduce IT Expense During a Period of Rapid Growth
A global travel business executing an acquisition strategy was experiencing rapid telecommunications expense growth. It needed a more efficient network design.
We redesigned the network that produced 10% savings in a period of growth while implementing a governance process to sustain the greater efficiency.

Managed Infrastructure Solutions & Cloud

2
Jul 2019
Reduce Cycle Time and Optimize Expense
A technology company set out to transform the technology infrastructure that supported customer-facing solutions and key business applications. Its objectives were to eliminate stranded capacity, reduce step-functions in cost driven by physical infrastructure and gain better linearity and visibility into the unit cost of capacity.
We migrated the customer-facing security solutions and business applications to a public cloud environment. By doing so, we reduced the time it took to onboard new customers due to a shift from physical infrastructure to scalable AWS capacity, optimized expense related to underutilized capital investment caused by the previous step function additions to capacity, and increased the availability and reliability of the environment by utilizing the AWS architecture across availability zones.
29
Oct 2018
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
29
Oct 2018
Strengthen Customer Satisfaction for IT Function
One of the nation’s largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT.
We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function’s customer satisfaction by more than 25% in the first year following the transition.
29
Oct 2018
Produce IT Operational Efficiencies
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk.
Despite a greater scope of service, a cost savings of approximately 15% was realized.
29
Oct 2018
Secure Productivity Improvements From Expected Growth
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue.
We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.

Managed Applications Solutions

29
Oct 2018
Increase Application Management Efficiency and Productivity
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency.
We provided a 28% savings on IT support spend while improving the overall level of service.
29
Oct 2018
Accelerate a Path to Enhanced Patient Care
A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment.
We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.

Service Desk

29
Oct 2018
Increase Service Desk Efficiency and Customer Satisfaction
A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth.  The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics.  We helped them to design, implement and manage a U.S.-based service desk.
This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk's satisfaction rating and providing a platform to support future growth.
29
Oct 2018
Strengthen Caregiver IT Experience
An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics.
We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.
29
Oct 2018
Increase Application Management Efficiency and Productivity
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency.
We provided a 28% savings on IT support spend while improving the overall level of service.
29
Oct 2018
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
29
Oct 2018
Produce IT Operational Efficiencies
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk.
Despite a greater scope of service, a cost savings of approximately 15% was realized.
29
Oct 2018
Secure Productivity Improvements From Expected Growth
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue.
We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.

Business Intelligence

29
Oct 2018
Accelerate the Pace of Business
A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive. We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.
29
Oct 2018
Eliminate the Spreadsheet Culture
A rapidly growing business had assembled a cost-effective suite of cloud-based corporate systems, but the lack of integration and reliance on spreadsheets slowed the pace of business. We integrated data from more than 10 systems, applied business logic and provided leadership with real-time, anywhere access to critical information. We helped them reduce back office process time by as much as 83%.
29
Oct 2018
Develop a Health Analytics Program
A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources. We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.
29
Oct 2018
Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.

Digital Transformation

29
Oct 2018
Transform Patient Care
A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings.
We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by 70%.
29
Oct 2018
Realize a Continuum of Care
A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients.
We enabled EHR and business system connectivity between the network’s participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational reporting.
29
Oct 2018
Develop a Health Analytics Program
A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources. We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.
29
Oct 2018
Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.

Digital Workplace

29
Oct 2018
Strengthen the Bond with Employees
A business wanted to create a stronger bond with its employees by improving collaboration and creating a work environment that was not tied to a physical office. The business deployed a technology infrastructure that supported secure anytime, anywhere access and provided the social tools necessary for their staff to stay connected while working in separate locations.
With this new digital workplace, we helped increase the employee Net Promoter Score by 17%.
29
Oct 2018
Accelerate the Pace of Business
A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive. We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.

Endpoint Protection

5
Jul 2019
Optimize Technology Infrastructure
A regional bank set out to strengthen their technology infrastructure, improve end user support and optimize expense. We assumed responsibility for their IT infrastructure and end user support functions, reducing expense, transforming the end user experience, and remediating approximately 30,000 uncompleted critical infrastructure and applications updates that had exposed the bank to cyber security risk.
29
Oct 2018
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
29
Oct 2018
Transform Technology Infrastructure
A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative.
We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.

Data Loss Prevention

5
Jul 2019
Enhance Essential Infrastructure Security
A national financial investment advisor and benefits firm wanted to enhance their Office365 environment and increase the protection of critical information. We implemented Microsoft Office365 security enhancements to ensure that the organization could collaborate and communicate both effectively and securely, while implementing data loss prevention measures to ensure critical business data remained safe and secure.
29
Oct 2018
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.

Intelligent Security Operations

29
Oct 2018
Implement an Advanced Protection Program
One of the largest global business travel providers wanted to enhance their overall security program.
We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.

Cyber Assurance

5
Jul 2019
Enhance Cyber Protection
A healthcare organization had their cyber security approach assessed but needed expertise to evaluate the findings and establish a strategy and roadmap for improvement. We helped the organization rationalize the assessment plan, prioritize actions and investments, and develop a roadmap for implementation.
29
Oct 2018
Implement an Advanced Protection Program
One of the largest global business travel providers wanted to enhance their overall security program.
We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.

Healthcare

5
Sep 2019
Rapidly Growing Healthcare Provider Optimizes Cost of Expansion through GuideIT
In support of its rapid facility expansion plans, a provider of specialized health services needed scalable healthcare project management expertise to oversee the technology infrastructure and software deployments associated with facility launches. We trained a team of project managers who can be deployed on demand via an optimized, variable cost structure.
29
Aug 2019
Healthcare Provider Meets Rigorous Deployment Deadline Through GuideIT
A healthcare provider needed to upgrade the technology infrastructure at approximately 175 locations to prepare for a new EHR in slightly more than two months. We evaluated the technology configuration at all locations and then deployed approximately 160 new networks, 1,700 new PC’s, and migrated existing infrastructure components to the new networks in seven weeks to meet the EHR implementation deadline.
5
Jul 2019
Enhance Cyber Protection
A healthcare organization had their cyber security approach assessed but needed expertise to evaluate the findings and establish a strategy and roadmap for improvement. We helped the organization rationalize the assessment plan, prioritize actions and investments, and develop a roadmap for implementation.
29
Oct 2018
Transform Patient Care
A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings.
We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by 70%.
29
Oct 2018
Realize a Continuum of Care
A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients.
We enabled EHR and business system connectivity between the network’s participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational reporting.
29
Oct 2018
Develop a Health Analytics Program
A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources. We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.
29
Oct 2018
Increase Service Desk Efficiency and Customer Satisfaction
A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth.  The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics.  We helped them to design, implement and manage a U.S.-based service desk.
This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk's satisfaction rating and providing a platform to support future growth.
29
Oct 2018
Strengthen Caregiver IT Experience
An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics.
We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.
29
Oct 2018
Increase Application Management Efficiency and Productivity
A large health system wanted to outsource support of its existing applications, so it could focus its internal team on the implementation of a new EHR and increase efficiency.
We provided a 28% savings on IT support spend while improving the overall level of service.
29
Oct 2018
Produce IT Operational Efficiencies
A healthcare payer needed to strengthen after-hours support, but also needed to implement IT cost reductions to meet budgetary constraints. We assumed responsibility for a 24/7 network operations center and implemented an after-hours service desk.
Despite a greater scope of service, a cost savings of approximately 15% was realized.
29
Oct 2018
Secure Productivity Improvements From Expected Growth
A physician practice and population health organization had made technology investments but was not realizing efficiencies as they grew. We created a solution to achieve targeted operational metrics, while tying the service fee to the customer's revenue.
We provided a path to a 35% improvement to IT cost as the company grew while achieving targeted performance metrics.
29
Oct 2018
Transform Technology Infrastructure
A healthcare payer who administers benefits to more than 50 million people launched a major IT infrastructure modernization and enhancement initiative.
We consolidated five data centers, engineered and deployed a software image to approximately 700 end user devices and delivered a stronger endpoint security layer.
29
Oct 2018
Accelerate a Path to Enhanced Patient Care
A company that manages urgent care clinics acquired 15 facilities across the country. Each operated different IT and EHR environments, resulting in an objective to standardize and optimize the IT and EHR environment.
We performed workflow optimization that increased productivity by more than 30% and remediated more than 20 compliance issues.
29
Oct 2018
Gain a Path to Greater IT Efficiency
A leading medical equipment supplier was experiencing consistent IT cost increases. We performed an enterprise assessment, which lead to a GuideIT-led IT transformative program.
We reduced IT spend by 16% while increasing the group’s effectiveness.

Financial Services

27
Sep 2019
Leveraging Service Management Best Practices to Strengthen IT’s Perceived Value
A diversified investment firm was experiencing IT perception issues because their services were not presented in a manner that business leaders could quantify and evaluate. Building upon the tactical service management processes and system in place, we developed and documented more than 80 service categories and created a business-oriented service catalog used to communicate business value, govern the provisioning of services, and increase perception of the value created by IT.
5
Jul 2019
Enhance Essential Infrastructure Security
A national financial investment advisor and benefits firm wanted to enhance their Office365 environment and increase the protection of critical information. We implemented Microsoft Office365 security enhancements to ensure that the organization could collaborate and communicate both effectively and securely, while implementing data loss prevention measures to ensure critical business data remained safe and secure.
5
Jul 2019
Optimize Technology Infrastructure
A regional bank set out to strengthen their technology infrastructure, improve end user support and optimize expense. We assumed responsibility for their IT infrastructure and end user support functions, reducing expense, transforming the end user experience, and remediating approximately 30,000 uncompleted critical infrastructure and applications updates that had exposed the bank to cyber security risk.
29
Oct 2018
Transform and Fortify Technology Infrastructure
A provider of a broad range of financial services set out to increase the quality, responsiveness and cost effectiveness of their IT function. They also had an objective of fortifying the company against cyber threats.
We consolidated the IT infrastructure into a centralized data center facility, implemented a service desk, and deployed endpoint management and data loss prevention to strengthen its cyber security position.
29
Oct 2018
Meet Large-Scale Deployment Requirements
Facing a software deployment deadline that missing would have cost and productivity issues, we were engaged to implement the solution.
We migrated the system software and more than 7,000 PC’s in 10 months, achieving the targeted deadline and preventing cost and productivity issues.

Commercial

29
Oct 2018
Implement an Advanced Protection Program
One of the largest global business travel providers wanted to enhance their overall security program.
We implemented an assurance and advanced protection program that increased intrusion prevention, strengthened information flow in support of cyber security processes and provided employees with direct feedback on potential information leakage risks.
29
Oct 2018
Strengthen the Bond with Employees
A business wanted to create a stronger bond with its employees by improving collaboration and creating a work environment that was not tied to a physical office. The business deployed a technology infrastructure that supported secure anytime, anywhere access and provided the social tools necessary for their staff to stay connected while working in separate locations.
With this new digital workplace, we helped increase the employee Net Promoter Score by 17%.
29
Oct 2018
Accelerate the Pace of Business
A diversified global provider of energy services had established a strong set of analytics to run its business, but the flow of information was slow, and the cost associated with manual reporting was excessive. We developed and implemented a data integration strategy and deployed 22 real-time business performance indicator dashboards, effectively eliminating a costly data warehouse solution and supporting a real-time, anytime, anyplace working environment.
29
Oct 2018
Eliminate the Spreadsheet Culture
A rapidly growing business had assembled a cost-effective suite of cloud-based corporate systems, but the lack of integration and reliance on spreadsheets slowed the pace of business. We integrated data from more than 10 systems, applied business logic and provided leadership with real-time, anywhere access to critical information. We helped them reduce back office process time by as much as 83%.
29
Oct 2018
Strengthen Customer Satisfaction for IT Function
One of the nation’s largest industrial real estate developers shifted their IT infrastructure from a global technology services provider to GuideIT.
We conducted a data center migration to shift their IT infrastructure to a new facility, increase the project success rate and increase the IT function’s customer satisfaction by more than 25% in the first year following the transition.
29
Oct 2018
Strengthen IT Environment by Identifying and Addressing Risks
A global materials science company needed to understand gaps in its IT environment and evaluate associated risks. We performed an IT operational assessment.
We provided a comprehensive risk assessment, disaster recovery roadmap and actionable plan to remediate gaps in the IT environment.
29
Oct 2018
Accelerate IT Separation and Cost Efficiency
A mortgage company needed to accelerate an IT infrastructure separation in order to meet regulatory requirements. We were engaged to facilitate the separation.
We insourced an IT support function supporting more than 12,000 users, improved network and application performance and enabled a reduction to expense of approximately $20 million annually.
29
Oct 2018
Diagnose IT Challenges and Realize Improvements
A leading oil and gas data company with frequent system outages needed to stabilize its technology infrastructure and implement new IT best practices. We initially performed an IT infrastructure assessment and subsequently deployed an IT director.
We reduced system outages by 65% and improved the overall IT experience.
29
Oct 2018
Reduce IT Expense During a Period of Rapid Growth
A global travel business executing an acquisition strategy was experiencing rapid telecommunications expense growth. It needed a more efficient network design.
We redesigned the network that produced 10% savings in a period of growth while implementing a governance process to sustain the greater efficiency.
29
Oct 2018
Transform Business Management Approach
A global business services firm wanted to change its business management approach from product-centric to customer-centric.
We designed a financial systems and data approach that enabled management not only by product, but also by customer and the intersection of product and customer so the travel business could identify opportunities for expansion within its existing customer portfolio and optimize its business.