Healthcare - GuideIT

GuideIT Healthcare Solutions

GuideIT Healthcare Solutions help organizations increase efficiency, drive greater benefits from technology investments, realize the expected benefits from acquisitions and contribute to initiatives to strengthen the quality of care.

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Our Approach

We serve health systems, regional hospitals, community hospitals, ambulatory and acute care organizations, physician groups, clinics, Accountable Care Organizations, payers and healthcare product and services companies. Our team has decades of experience in helping healthcare organizations achieve their technology-centric business objectives.

Application Solutions

Business efficiency and acquisition synergy benefits are a priority. We increase the efficiency and performance of your IT function, provide the applications and support needed by your caregivers and make technology power your strategy.

Medical Abstraction

We provide experienced healthcare professionals to abstract and transcribe patient records from disparate legacy EMRs into an enterprise-wide EMR system.

Clinical Service Desk

We contribute to an exceptional caregiver experience, greater EHR satisfaction, and increased efficiency

Application/EHR Management

We will help you achieve the clinical outcomes and return on investment you expect, by either optimizing your current EHR, or implementing a new EHR.

Patient Advocacy

We employ friendly and knowledgeable team members to support your patient community by resolving issues specific to your patient facing EHR solutions.

Apps/Technology Optimization

We strategically analyze your technology and application environments to identify and remediate cost and application redundancy.

Consulting

We perform IT assessments, acquisition integration programs and performance improvement initiatives.

Healthcare Infrastructure

Technology plays an increasing role in caring for patients. We evaluate and deploy technologies to strengthen clinical outcomes and create an exceptional caregiver IT experience.

Technical Service Desk

We become the frontline for your IT user community, while offering an optimized and scalable cost structure.

Business Intelligence

We convert your data into actionable insights so you can strengthen decision making, optimize back office expense and increase operational efficiency through data science.

Consulting

We perform IT assessments, acquisition integration programs and performance improvement initiatives.

Managed Services

We operate your technology infrastructure to your business standards, while increasing cost efficiency.

Data Analytics

We build connections throughout your data to assist you in making more-informed business decisions by providing you with enterprise dashboards and expertise when creating action plans.

Digital Transformation

We utilize the power of data and automation to enable you to convert your ideas into results.

Information Security

Businesses must protect more information and connected devices than ever before. We protect your systems, data and people from cyber threats.

Cyber Assurance

We strengthen your overall cyber security program by closing gaps in your defense strategy.

Data Loss Prevention

We manage the risk associated with the unauthorized access or destruction of business data.

Information Security Program/Framework

We assess, design and implement a security program to protect you from cyber threats.

Consulting

We perform IT assessments, acquisition integration programs and performance improvement initiatives.

End User Protection

We enable defense measures for the most vulnerable components of an IT ecosystem.

Intelligent Security Operations

We deploy a variety of proactive measures to combat complex cyber threats.

Cyber Security

We protect the growing number of technology-centric devices used for providing care to patients.

Cloud Solutions

Cloud platforms provide technological agility that is unprecedented. We will develop a model that integrates leading cloud providers with your existing infrastructure in a way that is flexible, cost-effective and functional.

Cloud Technology Map

We work with you to understand your targeted business outcomes and design a cloud solution that supports those goals.

Consulting

We perform IT assessments, acquisition integration programs and performance improvement initiatives.

OUR EXPERTS

Your Dedicated Healthcare Team

Becky Cooper

Clinical Engagement Leader

Celine Fynes

Healthcare Program Management Leader

Covid-19 Vaccine Hub Solution: Contact Center as a Service

A large regional healthcare organization wanted to provide vaccination hub services to their community of over 200,000 members. Recognizing that they lacked the infrastructure nor the resources to support this initiative, they reached out to GuideIT to provide a solution. In less than 30 days, the infrastructure was in place and the GuideIT Vaccination call center resources were performing patient screening, scheduling, and demand management functions for the provider.

Electronic Medical Record Consolidation

In support of its EMR system consolidation, a large health system engaged GuideIT to abstract patient records from more than seven legacy systems into one cohesive record. Through this engagement, our team abstracted on average over 60,000 patient records a month with an average 98% quality rating. We were selected for this abstraction based on our best-in-class data conversions of EMR systems, unique qualifications, and track record of success providing similar solutions to health system organizations.

Rapidly Growing Healthcare Provider Optimizes Cost of Expansion through GuideIT

In support of its rapid facility expansion plans, a provider of specialized health services needed scalable healthcare project management expertise to oversee the technology infrastructure and software deployments associated with facility launches. We trained a team of project managers who can be deployed on demand via an optimized, variable cost structure.

Healthcare Provider Meets Rigorous Deployment Deadline Through GuideIT

A healthcare provider needed to upgrade the technology infrastructure at approximately 175 locations to prepare for a new EHR in slightly more than two months. We evaluated the technology configuration at all locations and then deployed approximately 160 new networks, 1,700 new PC’s, and migrated existing infrastructure components to the new networks in seven weeks to meet the EHR implementation deadline.

Enhance Cyber Protection

A healthcare organization had their cyber security approach assessed but needed expertise to evaluate the findings and establish a strategy and road map for improvement. We helped the organization rationalize the assessment plan, prioritize actions and investments, and develop a road map for implementation.

Transform Patient Care

A leading health system set out to decrease emergency room admissions and increase Medicare Shared Savings Program (MSSP) savings.

We set up a system that alerted them of “at risk” patients by integrating patient data from multiple sources, applying health-system-defined business rules and refining event-driven automation. This helped to increase MSSP annual shared savings by 70%.

Telecom Services Cost Optimization:

A National Full-Service Benefits provider partnered with GuideIT to reduce costs and improve quality of their telecom services. GuideIT designed a solution to transition the company away from expensive MPLS through implementation of SDWAN and taking advantage of lower costs circuits. The plan reduced their monthly telecom spend by 50% while also improving the performance and resiliency of the network.

Centrally-Managed Networking Solution:

A Regional healthcare Provider was seeking to decrease labor operating costs and improve how the organization handled ongoing management and maintenance. GuideIT designed a networking approach custom-tailored to the customer’s needs and implemented a lower-cost, cloud-managed network across over 200 care centers and 800 devices. The solution reduced IT strain and related expenses by 35% through centralized management while maintaining high availability metrics across the network.

Realize a Continuum of Care

A Critical Access Hospital network set out to improve their financial performance and enhance the continuum of care for local patients.

We enabled EHR and business system connectivity between the network’s participants that would provide for increased revenue, strengthened reporting for physicians and developed a set of clinical and financial dashboards for management and operational reporting.

Develop a Health Analytics Program

A healthcare provider needed a single health analytics source to better serve their patients. Even though electronic medical systems have centralized and aggregated information, understanding a patient’s complete health activity required data from multiple sources.

We helped integrate information from multiple sources to map 253 separate data file formats to form a single customer health analytics program.

Increase Service Desk Efficiency and Customer Satisfaction

A provider of eyecare services experienced rapid growth through acquisition but lacked a scalable support model and the tools to facilitate such growth. The eyecare provider was looking at a 23% increase to service desk expense to meet target operational metrics. We helped them to design, implement and manage a U.S.-based service desk.

This new service desk not only prevented the cost increase, it delivered approximately a 20% cost savings while increasing the service desk’s satisfaction rating and providing a platform to support future growth.

Strengthen Caregiver IT Experience

An operator of skilled nursing and assisted living facilities needed to increase its IT support for its caregivers, optimize cost and improve service desk metrics.

We implemented a new service desk, which increased customer satisfaction, while reducing expense by 20% and eliminating a backlog of IT requests.