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KLAS Recognizes GuideIT for Customer Satisfaction in 2018 AMS & Help Desk Report

February 26, 2019 – Plano, TX – GuideIT, LLC today it announced that its managed services offering is fully rated by KLAS and was included in the 2018 AMS and Help Desk report as top-rated Broad Firm with a 93.3 overall performance score received through customer feedback.

KLAS Research is a healthcare IT data and insights company providing the industry with accurate, honest and impartial research on the software and services used by providers and payers worldwide. KLAS puts forth significant effort to find the true story of what is happening with every vendor solution.

“We are committed to IT services relationships built upon high-quality services, an active and engaging style, and value for money,” said Chuck Lyles, CEO for GuideIT.  “Our healthcare team has decades of experience helping healthcare organizations leverage technology to improve patient care and achieve business objectives.  This experience, our drive to make technology a business enabler and an approach emphasizing an IT experience that delivers is central to the results we achieve.”

GuideIT rated above market average for overall satisfaction, value for money, service delivery met timelines, quality of service staff, strategic expertise, executive involvement, innovative tools and/or processes, and avoids nickel-and-diming.  Customers rated GuideIT at 100% for, “Would you buy again?”.  Customers highlighted GuideIT’s accountability for meeting timelines and SLA’s, its focus on building collaborative relationships with internal IT teams, and the level of executive experience for a smaller company.

Lyles added, “Our team rallies behind a goal to redefine the very nature of IT services.  It guides us in how we provide services, conduct business and interact with every member of a customer’s team.  The 93.3 overall rating and customer relationship feedback received through KLAS’ independent research confirms that we are creating an IT experience that delivers.”

Through its Healthcare solutions group, GuideIT deploys the technologies that enable healthcare organizations to strengthen business management practices; achieve the clinical outcomes and return on investment expected from technology investments; accelerate the benefits of acquisitions; and realize greater visibility, an accelerated pace of business, and better information flow through a stronger technological foundation and enhanced IT operational expertise and processes.

2018 AMS & Help Desk: Which firms are exceeding expectations and how?, December 2018, © KLAS 2019, https://klasresearch.com/report/ams-and-help-desk-2018/1276

About GuideIT

GuideIT provides IT services that make technology contribute to business success.  Through its consulting, managed IT, digital business, and cybersecurity solutions and the way it partners with customers, simplifies the complex, and inspires confidence, GuideIT utilizes technology in an industry context to enable the creation of business value and create an IT experience that delivers.  Founded in 2013 and part of a heritage that dates to the industry’s founding, GuideIT has been recognized for its service quality, positive work environment and growth.  More information is available at www.guideit.com.

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on so ware, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com.

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